Customer Experience Director

10 hours ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $120,000

Job Title: Customer Experience Director

Job Overview:

We are seeking a seasoned professional to oversee the customer experience at our hotel. As a Customer Experience Director, you will be responsible for managing front office functions and supervising staff to ensure seamless guest experiences.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Supervise and coach front desk staff to deliver exceptional service
  • Collaborate with other departments to ensure smooth operations
  • Maintain high levels of employee engagement and morale
  • Analyze customer feedback and make recommendations for improvement
Requirements:

To succeed in this role, you will need:

  • Proven experience in customer relations or front office management/supervision
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Passion for delivering exceptional customer experiences
What We Offer:

We offer a competitive salary and benefits package, opportunities for professional development, and a dynamic work environment.

About Us:

Our hotel is committed to providing memorable experiences for our guests. We strive to create a warm and welcoming atmosphere, where every guest feels valued and respected.

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