IT Support Specialist

5 days ago

Council of the City of Ryde, Australia ZEISS Group Full time
About ZEISS Group

ZEISS Group is a leading international technology company that is active in the four segments of Optics, Consumer Products, Medical Technology, and Industrial Quality & Research.

With a proud history built on 177 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Group offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.

Job Summary

We are currently seeking an IT Support Specialist to join our team based in Macquarie Park, NSW. Reporting to the IT Business Partner, this role is responsible for providing end user local site support (LSS) to ZEISS Group employees through the coordination of 1st level IT support and local service requests based on regional service delivery framework.

Key Responsibilities
  1. Provide both in person and remote IT support to ZEISS Group employees across ANZ.
  2. Conduct the installation and configuration of ZEISS Group IT systems and applications.
  3. Perform the maintenance and monitoring of IT devices, equipment, networks, and systems.
  4. Diagnose and resolve hardware and software related issues, escalating issues that can't be resolved locally.
  5. Process IT Tickets as per service delivery key performance indicator (KPI).
  6. Replace devices in accordance with local lifecycle policies and ensure devices are securely disposed of.
  7. Provide user and peer training, as and when required to assist in broadening the understanding of new technologies and IT procedures.
Requirements
  1. Previous experience working in an IT support environment.
  2. Sound understanding of Windows MS, remote desktop assistance, general PC hardware and software issues.
  3. High attention to detail and a solutions focused approach.
  4. Excellent time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  5. Previous experience with ITSM is an advantage.
About the Role

This role represents an exciting opportunity to join a collaborative team and be rewarded with an attractive salary package. If you are a motivated IT professional looking to grow your IT experience, then we would like to hear from you.

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