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IT Support Specialist

2 months ago

Council of the City of Sydney, Australia Hatch Full time
About the Role

This is an exciting opportunity to join our team as an IT Support Specialist, working closely with our IT Operations Team to provide technical support and maintenance services to our employees.

As a key member of our team, you will be responsible for assisting with the research, planning, setup, and ongoing maintenance of technical services to support our business goals.

Key Responsibilities:

  • System Maintenance: Ensure the smooth operation of our technical systems, including cloud-based software, identity and access management services, and network infrastructure.
  • Technical Support and Training: Provide technical assistance to employees, including troubleshooting, training, and documentation of technical procedures.
  • Query Handling: Manage and resolve technical queries in a timely and efficient manner, ensuring high levels of customer satisfaction.

Key Strengths:

  • Problem Solving: Ability to analyze and resolve complex technical issues.
  • Service Orientation: Focus on delivering exceptional customer service and support.
  • Results Orientation: Drive results and achieve goals through effective technical support and maintenance.

We are looking for a motivated and detail-oriented individual who is passionate about delivering excellent technical support and maintenance services. If you have a strong background in IT and a desire to learn and grow with our team, we encourage you to apply.