Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia Spotify Full time

About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Spotify. As a key member of our Customer Success team, you will be responsible for delivering best-in-class customer service to our advertiser and agency partners.

Key Responsibilities

  • Build deep client relationships to deliver exceptional customer service and support the sales cycle from RFP submission to campaign optimization.
  • Act as the primary point of contact for clients, fielding requests and questions, and communicating directly with clients throughout the sales and campaign lifecycle.
  • Own the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships and provide high-value client engagement, including campaign prep and launch, ongoing optimization recommendations, campaign reporting, and wrap-ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
  • Oversee the campaign set up, launch, and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
  • Monitor campaign pacing, delivery, and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Serve as the product expert by educating clients and their agencies on Spotify's new and existing products, as well as advising on best practices and bespoke campaign optimizations.
  • Review, interpret, and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
  • Own the post-campaign analysis with learnings and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal best practice guidelines, processes, and operating cadences.

Requirements

  • Bachelor's degree in Sales, Advertising, Marketing, or Business.
  • Minimum 3 years of experience in digital media, planning, and/or buying.
  • Strong industry knowledge and a desire to grow within the digital media industry.
  • Strong understanding of advertising performance metrics and the advertising ecosystem.
  • Reputation for providing world-class customer service.
  • Ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • Ability to craft impactful sales rationale stories using data and research.
  • Highly organized and focused multi-tasker with strong attention to detail who can work independently within a team-focused organization.
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
  • Thrives in a fast-paced, deadline-driven environment with excellent verbal, written, and presentation skills.
  • Excellent dexterity in Excel and PowerPoint, and experience working within CRMs, OMSs, ad servers, and other digital media tech systems.

About Spotify

Spotify is a leading music streaming service that offers a wide range of music, podcasts, and video content to users around the world. We are committed to providing our users with the best possible experience and are seeking talented individuals to join our team.

What We Offer

  • Opportunity to work with a leading music streaming service.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    This is a Customer Success Manager role with one of the leading companies in the industry right now, SevenRooms, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SevenRooms**The Team & Role** We are looking for a Customer Success Manager to help secure the long-term...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia iManage Full time

    Customer Success ManagerThis is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it's safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.As a part of the newly created Standard...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're shaping the future of cyber resilience. As a Customer Success Manager, you'll play a key role in ensuring our clients achieve their goals. Your expertise, dedication, and passion will make a tangible difference in the cybersecurity landscape.Key ResponsibilitiesAs a Customer Success Manager, you'll be responsible for a portfolio of...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager at Reveal is responsible for ensuring customers derive maximum value from our software platform. This role involves building strong relationships, understanding customer objectives and challenges, identifying and mitigating customer risk, and driving product adoption and upsell opportunities.Key ResponsibilitiesWork...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive customer growth and retentionBuild and maintain strong...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ezyCollect Full time

    About the RoleThis is an exciting opportunity to join ezyCollect, a leading company in AU, as a Customer Success Manager. In this role, you will be responsible for ensuring client satisfaction and adoption of our software.Key ResponsibilitiesDelight new clients with a superb client experience.Own the successful set-up and onboarding of new clients.Project...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Customer Success ManagerCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.You will help customers maximize the value of their Cisco...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. Your robust business acumen and exceptional relationship-building skills will be crucial in fostering meaningful connections...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Success Manager to join our team. As a key player in our Customer Experience (CX) team, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key ResponsibilitiesDrive software utilization and value realization, leading...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia NICE Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our Customer Success Team, you will be responsible for driving data-driven customer outcomes for our analytics solutions.Key Responsibilities:Build and maintain functional expertise in NICE's Customer Engagement Analytics product and service...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Johnson Controls Full time

    About the CompanyJohnson Controls is a trusted advisor to retailers and shopping centers in Europe, Asia, and the USA. We work with internationally renowned brands, providing unique retail technology and analysis solutions to identify key in-store and online profit opportunities.About the Role:The Customer Success Manager acts as an expert for both new and...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Diligent Full time

    About UsDiligent is a global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices, enabling them to make better decisions, faster.We are a team of...

  • Strategic Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    About the RoleAtlassian is seeking a highly skilled Strategic Customer Success Manager to join their team. As a key member of the customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.Key ResponsibilitiesDevelop and execute customer success...

  • Customer Success Manager NSW

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe are seeking a highly experienced Customer Success Manager to lead our NSW team and drive customer adoption, retention, and advocacy.Key ResponsibilitiesBuild and lead a high-performing team of Customer Success ConsultantsDevelop and execute a customer success strategy to drive business growth and customer satisfactionCollaborate with...

  • Customer Success Manager NSW

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Develop your career at REA GroupCustomer Success Manager NSWPermanent Opportunity Sydney Based As a Customer Success Manager NSW, you will be responsible for driving platform adoption and usage by REA customers, with key stakeholder alignment and risk mitigation. You will work closely with Account Partners, Technical and Product experts, and other supporting...