Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia Johnson Controls Full time

About the Company

Johnson Controls is a trusted advisor to retailers and shopping centers in Europe, Asia, and the USA. We work with internationally renowned brands, providing unique retail technology and analysis solutions to identify key in-store and online profit opportunities.

About the Role:

The Customer Success Manager acts as an expert for both new and existing customers, managing relationships and implementing business solutions to drive customer revenue.

  • Managing relationships, identifying, and implementing business solutions to drive customer revenue.
  • Working closely with regional and mid-market sales managers.
  • Provide critical insights to customers, ensure high levels of satisfaction, and focus on revenue retention and growth.
  • Analyse customer data, qualify opportunities, and collaborate with customers to build plans for driving results.
  • Recognise up-sell possibilities to new products by understanding customer needs.
  • Conduct routine meetings with clients to ensure Sensormatic is meeting clients' existing and future business needs.
  • Manage enterprise accounts and serve as the primary contact with high degree of integrity.
  • Serve as internal voice of customer across the Sensormatic Solution's department including Solutions, Marketing, Finance, Operations and Technology.
  • Have a role in change management and assisting with plan implementation.
  • Provide leadership within the company and support other relevant team members as assigned.

About You:

  • 5 or more years of account management, customer service or business experience required.
  • Retail industry experience preferred, store or corporate level.
  • Strong customer facing experience.
  • Exceptional oral and written communication skills, including presentation skills.
  • Customer-focused.
  • Ability to work independently and have a high level of responsibility.
  • Results-driven with excellent follow-through.
  • Proficiency in Microsoft Office Applications (Word, Excel and PowerPoint).

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