
Support Manager Role
2 weeks ago
Customer Service Leader
This key position will lead a team in delivering comprehensive support to customers experiencing hardship or vulnerability. We are looking for someone with experience in customer service and a strong understanding of financial sustainability.
Key Responsibilities:
- Provide dynamic leadership to ensure provision of support to vulnerable customers.
- Liaise with government bodies and departments, understanding regulatory requirements.
- Develop strategies to balance customer support with financial sustainability.
- Influence outcomes with residential and business customers.
Requirements:
- Prior experience in a similar role.
- Tertiary qualifications in business administration, finance, or a related field.
- Strong communication and analytical skills.
- Ability to draw insights and develop improvement plans.
What's in it for you?
A commitment to work-life balance with flexible working arrangements. Enjoy modern office facilities with free on-site parking and cultural leave. Join an organisation committed to environmental initiatives and enjoy career-focused learning and development opportunities.
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