Strategic Partnership Director

2 weeks ago

Charlotte Bay, Australia beBeeLeader Full time US$120,000 - US$140,000
Customer Engagement Leadership Role

We are seeking a seasoned professional to lead our customer engagement efforts and drive business growth through exceptional leadership and strategic partnerships.

  • The ideal candidate will possess strong leadership skills, with a proven track record of building and managing high-performing teams and developing effective strategies that balance empathy, quality, productivity, performance management, and cost efficiency.
About the Role:

This is an exciting opportunity for a motivated and results-driven individual to join our organization and contribute to shaping the future of our customer engagement initiatives.

Key Responsibilities:
  • Champion customer engagement excellence by building and retaining a team with a strong customer-first mindset aligned with company values
  • Develop and execute dynamic customer engagement strategies that balance empathy, quality, productivity, performance management, and cost efficiency across frontline and tier 2 support
  • Recruit, train, and retain critical thinking problem solvers; oversee performance evaluations, ongoing training, and career growth opportunities
  • Inspire, coach, and mentor team members to foster collaboration, continuous learning, and high employee engagement
  • Plan, assign, and direct team activities; evaluate performance; reward and recognize achievements, and address performance/behavioral issues
  • Create consistent/high-value customer experience by developing scalable methodologies and best practices across the company's portfolio of products/services
Requirements:
  • Bachelor's degree and commitment to continuous learning and professional development
  • 7 years of relevant business/customer service experience, including min 5 years in leadership
  • Proven experience leading customer engagement teams, overseeing configured product experience and workflow management
  • At least 10 years of B2B experience, specializing in customer lifecycle management and strategic distributor partnerships
  • Strong background in capital equipment, including customer facility planning for asset utilization
  • Deep knowledge of FDA regulations/ISO quality system standards
  • Willingness to travel up to 20%
  • Keen problem-solving ability, with heavy empathy-based customer service and customer-first approach
  • Dynamic, decisive, and highly collaborative, with the ability to thrive in cross-functional team environments

This role offers a competitive base salary, annual bonus, and full benefit package, as well as opportunities to expand the role and continue professional development.

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