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Customer Service Coordinator

1 month ago

Melbourne, Victoria, Australia VLine Full time

About the Role

The Customer Controller is a critical role within V/Line's Integrated Operations Centre (IOC), responsible for developing and executing end-to-end disruption management plans in real-time.

As a key member of the team, you will be involved in coordinating alternate transport, redeploying frontline staff, collating crowd-sourced intelligence, and delivering consistent information to customers.

This role requires exceptional attention to detail, strong analytical skills, and the ability to produce accurate reports within tight timeframes.

About You

We are seeking a quick-thinking, focused, and results-oriented individual with strong capability in Microsoft Office (Office 365) and experience with Sprout Social, Whispir, and content management systems (CMS).

Full training is provided for this role, and you will be expected to work shift work, including early starts, late finishes, weekends, and public holidays, as part of a regular pattern or roster cycle.

In addition to free myki travel, we offer a range of benefits, including community impact, huge potential, dynamic environment, collaborative team, and flexible working.

How to Apply

Please submit your application, including a current resume, using the 'Apply' button.