Dedicated Customer Experience Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $60,000 - $84,000

We are seeking a dedicated individual to fill the role of Customer Care Officer. This position involves working with customers to resolve their queries and providing exceptional service.

Key Responsibilities:
  • Responding to customer inquiries via phone, email, and other channels
  • Collaborating with medical professionals to address customer concerns
  • Processing orders efficiently to meet deadlines
  • Working closely with colleagues across various departments to ensure seamless customer experience
Requirements:
  • Previous experience in a customer-facing role, preferably in the pharmaceutical, medical, or FMCG sectors
  • Excellent verbal and written communication skills
  • Accurate data entry skills
  • Strong problem-solving abilities
  • Attention to detail
  • Proficiency in MS Office, with knowledge of Navision or Salesforce being an advantage
  • A positive attitude and adaptability in a fast-paced environment
About the Role:

The successful candidate will have a passion for delivering outstanding customer experiences and be able to work effectively in a dynamic team environment.

They will be required to communicate effectively with customers, colleagues, and medical professionals to ensure that customer needs are met promptly and efficiently.

The ideal candidate will possess excellent interpersonal and communication skills, as well as the ability to work well under pressure and meet deadlines.

They will also be required to maintain accurate records and provide regular feedback to management on customer satisfaction levels.

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