Customer Experience Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $60,000 - $80,000

Role Description

We are looking for a dedicated individual to fill the position of Customer Care Officer. This role is ideal for someone passionate about helping others and creating exceptional customer experiences.

  • Responding to customer inquiries via phone and email
  • Collaborating with medical professionals to provide high-quality service
  • Supporting order entry to meet critical deadlines
  • Working closely with colleagues across various departments, including customer care, manufacturing, inventory, and sales
  • Providing timely support to customers as needed

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in a customer service position, preferably in the pharmaceutical, medical, FMCG or similar industries
  • Excellent verbal and written communication skills
  • Fast and accurate data entry abilities
  • Strong problem-solving skills and attention to detail
  • Confidence in using MS Office, with experience in Navision or Salesforce being an asset
  • A positive 'can-do' attitude and adaptability in a fast-paced environment

What We Offer

In this role, you can expect:

  • A dynamic and supportive work environment
  • The opportunity to make a real difference in people's lives
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

How to Succeed

To excel in this position, focus on developing your skills in customer service, communication, and teamwork. With dedication and hard work, you can build a rewarding career with our organization.

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