Dedicated Customer Experience Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $47,769 - $83,257

Deliver Exceptional Customer Experiences

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service and sales support to internal and external customers, ensuring their continued growth and profitability.

About the Role:

  • Ensure a positive customer experience by greeting and engaging customers
  • Complete rental and return transactions efficiently and accurately
  • Sell Hertz rental options to valued customers
  • Ensure overall customer satisfaction by resolving issues
  • Be involved in reservations of rental vehicles and associated requirements
  • Work as part of a high-performing team

About Your Responsibilities:

You will be working in a fast-paced environment, handling customer inquiries, and resolving any issues that may arise. You will also be responsible for maintaining accurate records and providing excellent communication skills to ensure seamless customer interactions.

About You:

To be successful in this position, you will need to have:

- Excellent communication skills and a positive attitude

- Previous experience in customer service or sales; experience in rental industry preferred

- Computer literacy skills required

- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)

- A full and current AU driver's licence with the ability to drive automatic vehicles

About the Offer:

In return for your hard work and dedication, you will be rewarded with:

- A Competitive Hourly Rate and Incentives

- Opportunities for Career Growth and Development

- Full Training and Company Uniform

- Supportive Team Environment

- Leave Loading and Shift Penalties Applied to Base Hourly Rates

- Employee Benefits and Motivating Company Culture

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