Customer Banking Specialist

4 weeks ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a Customer Banking Specialist to join our team in the Martin Place Branch. In this role, you will have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking & Financial Advice.

You will support customers with enquiries, maintenance on accounts and process applications for credit products. Additionally, you will complete Financial Health Checks to assess customers' financial needs and identify any changes.

Key Responsibilities

  • Have in-depth conversations with customers about their banking needs
  • Support customers with enquiries and account maintenance
  • Process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs

Requirements

  • Experience in delivering exceptional customer service in a financial services, retail or hospitality environment
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything
  • Ability to work in a busy and commercially driven retail environment

About Us

At Commonwealth Bank of Australia, we deliver a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

As a Customer Banking Specialist, you will positively impact our customers' lives and be there for them when they need us.



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