Customer Banking Specialist Relief Position

6 days ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a Customer Banking Specialist Relief to join our Retail Banking Services team. As the public face of Commonwealth Bank of Australia, our team delivers a seamless banking experience to millions of personal and small business customers.

In this role, you will have in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice. You will also provide support to local branches, complete Financial Health Checks, and identify any changes that may impact customers' financial wellbeing.

Key Responsibilities

  • Deliver exceptional customer service and support customers with enquiries, maintenance on accounts, and process applications for credit products
  • Provide options for customers through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're Looking for Someone Who Has

  • Proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

About Us

Commonwealth Bank of Australia has been serving our local communities for over 100 years, with market-leading products, services and technology. We've been dedicated to delivering a seamless banking experience to our customers and are committed to providing exceptional customer service.

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