Customer Banking Representative
1 week ago
About the Role
We're seeking an experienced Customer Banking Specialist to join our team. As the public face of CommBank, you'll deliver a seamless banking experience to our customers.
As a Customer Banking Specialist, you'll have in-depth conversations with customers to understand their banking needs and provide tailored solutions. You'll also support customers with enquiries, account maintenance, and credit product applications.
Key Responsibilities:
- Develop and maintain relationships with customers to understand their financial needs and goals.
- Provide excellent customer service and support, resolving issues in a timely and professional manner.
- Collaborate with the team to achieve sales targets and grow our customer base.
- Stay up-to-date with CommBank's products and services, and educate customers on their benefits.
- Act with integrity and maintain confidentiality when handling customer information.
Requirements
To be successful in this role, you'll need:
- Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to articulate financial terms in a clear and concise manner.
- The ability to work in a fast-paced, commercially driven environment, with a focus on customer satisfaction and growth.
- A genuine interest in building a career with CommBank and contributing to our success.
About Us
At CommBank, we're passionate about delivering a seamless banking experience to our customers. As a Customer Banking Specialist, you'll be part of a collaborative and high-performing team, working together to achieve our goals and drive customer satisfaction.
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