Strategic Enterprise Sales Professional

1 week ago

Melbourne, Victoria, Australia Culture Amp Full time

Transform the world of work with Culture Amp, a leading employee experience platform that empowers companies to drive performance management, develop high-performing teams, and create a better workplace.

As an Account Director, you will play a crucial role in elevating customer relationships, uncovering growth opportunities, and maximizing the value of our product suite.

Main Responsibilities:

  • Cultivate Relationships: Develop a deep understanding of each customer's unique business needs and communication style to create tailored solutions that resonate.
  • Grow Business: Identify opportunities to expand product usage and introduce new offerings, enhancing the value delivered to our customers.
  • Build Partnerships: Seek ways to deepen engagement across all levels of the organization, including parents, subsidiaries, and other divisions.
  • Drive Success: Conduct thorough research on customers' businesses and come prepared with insightful questions and insights for meetings.
  • Foster Open Dialogue: Ask layered, open-ended questions to uncover and clarify customer objectives and challenges beyond the surface level.
  • Develop Strategic Plans: Use business insights and a customer-centric approach to plan accounts effectively, mapping key stakeholders and fostering strong relationships while maintaining disciplined territory management and forecasting.
  • Utilize CRM Effectively: Leverage CRM and sales tools to manage sales cycles and ensure best practices are followed.
  • Cultivate Collaboration: Commit to a collaborative approach with cross-functional teams to deliver an exceptional customer experience.

Requirements:

  • 5-8 years of experience in customer sales with a focus on expansion-driven revenue targets.
  • Proven experience in the SaaS space, particularly within HR Tech or related fields.
  • Strong ability to identify and self-source expansion opportunities, employing innovative strategies.
  • Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives.
  • Experience building and navigating relationships within large enterprise environments.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data for decision-making and influencing others.
  • Skilled in assessing business opportunities and understanding diverse buyer personas.
  • Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs.
  • Experience in cross-selling, upselling, and growing customer accounts.

What We Offer:

  • A competitive salary range: $120,000 - $180,000 per year, depending on experience and qualifications.
  • An Employee Share Options Program to empower you to be an owner in Culture Amp and share in our success.
  • Programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety, and development of our people.
  • A Monthly Camper Life Allowance to enhance your experience and life outside work.
  • Team budgets dedicated to team building activities and connection.
  • Intentional quarterly wellbeing pauses to pause, reset, and focus on restoration and rest.
  • Extended year-end breaks to refresh and recharge.
  • Excellent parental leave and in-work support program available from day one of joining Culture Amp.
  • Five Social Impact Days a year to make a positive impact on the community outside of work.
  • MacBooks and a work-from-home office budget to set up your ideal workspace.
  • Medical insurance coverage for you and your family (available for US & UK only).

About Us:

We believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. Our strong commitment to Anti-Racism enables us to support our customers in making a better world of work.

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