Strategic Enterprise Sales Manager

1 week ago

Melbourne, Victoria, Australia Sitecore Full time
About Us

Sitecore is a leading digital experience platform empowering global brands to deliver unparalleled customer experiences. With a presence across four continents and over 25 countries, our diverse team of passionate individuals fosters a culture of innovation and collaboration.

The Role

We seek a Strategic Enterprise Sales Manager to manage and grow relationships with our existing customer base. As a trusted advisor, you will ensure continued success with Sitecore's solutions and drive expansion opportunities within client organizations. This role requires self-motivated top performers who thrive on winning new business and communicating the value of Sitecore's solution to various client audiences.

Key Responsibilities:
  • Act as primary contact for designated accounts, fostering strong relationships across all levels.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  • Monitor customer health and address issues promptly to ensure long-term partnerships.
  • Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
Requirements:
  • 5+ years of experience in software sales or SaaS environment.
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  • Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  • Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  • Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Estimated Salary Range: $120,000 - $180,000 per annum

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