Ecommerce Account Specialist

2 weeks ago


Homebush, Victoria, Australia People2People Full time
About the Role

At People2People, we are seeking an experienced Ecommerce Account Specialist to join our team. This role is a great opportunity for a professional to strengthen their skills in customer service and project management while working in a dynamic and fast-paced environment.

Key Responsibilities
  • Manage end-to-end operations of 3PD Sales Channels, including pre and post-sales processes.
  • Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
  • Meet regularly with other members of the team and external parties to discuss progress and find new ways to improve New Business operations.
  • Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals with DTC SLT.
  • Resolve all operational issues with 3PD sites and fix root causes with relevant stakeholders.
  • Manage the month-end and year-end close processes with the Finance team to meet their SLA.
  • Report on the status of accounts monthly and transactions.
About You
  • Experience in customer service and project management or account management.
  • Exposure to e-Commerce platforms and systems (Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, Monday) is preferred but not essential.
  • Strong communication and stakeholder management skills.
  • Resilient and results-oriented.
  • Strong attention to detail.
  • Problem-solving skills.
What's in it for you?
  • Generous discounts on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to a wellbeing platform.
  • Heavily discounted gym membership.
  • On-site parking.

The successful candidate will be a team player with excellent communication and stakeholder management skills. If you are a motivated and results-driven professional looking for a new challenge, please click the "Apply Now" button to submit your application.



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