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Front Desk Night Auditor

2 months ago

North Ryde, New South Wales, Australia Macquarie University Full time
Job Title: Front Desk Night Auditor

Macquarie University is seeking a skilled Front Desk Night Auditor to join our team. As a key member of our hotel team, you will be responsible for the overnight operations of the hotel, ensuring the accuracy of guest accounts, reconciling and balancing charges, and providing exceptional customer service.

About the Role:
  • Perform hotel guest check-in and check-out
  • Settle accounts for early departures
  • Address customer queries and issues
  • Complete necessary reconciliation and reports
  • Conduct walkthroughs of the building to ensure security and report any maintenance issues
  • Collaborate with stakeholders to deliver outcomes
About Us:

MGSM Hotel and Conference Centre is an award-winning venue located on the picturesque grounds of Macquarie University. Our hotel and conference centre facilities include hotel accommodation, an a la carte restaurant, café, and multipurpose meeting and event space.

Benefits:
  • Staff discounts at Campus Life operated hospitality and retail outlets
  • Working on a vibrant parkland campus with a variety of food and beverage outlets and general practice and hospital amenities
About You:

We are looking for a self-starter with excellent customer service skills, attention to detail, and the ability to work independently. You will have experience in a customer-facing role, with skills in customer billing and processing invoices. Strong time management and knowledge of hotel management systems are also essential.