Night Auditor Part-Time Customer Service Specialist

3 weeks ago


North Ryde, New South Wales, Australia Marriott Full time
Job Summary

As a Night Auditor Part-Time, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our hotel's front desk, and maintaining accurate records. This is an excellent opportunity to join our team and contribute to the success of our hotel.

Key Responsibilities
  • Process guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment, verify and adjust billing, and activate and file room keys.
  • Provide accurate and friendly service to guests, answering their questions and addressing their concerns.
  • Run and review daily reports, complete designated cashier and closing reports, and count bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements
  • High school diploma or equivalent required.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to lift up to 10 pounds and stand for extended periods.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
About Marriott

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are passionate about better serving the needs of travelers everywhere and empowering our guests to achieve their goals.



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