Customer Service Manager

1 day ago


Gold Coast, Queensland, Australia Drake Supermarkets Pty Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Drakes Supermarkets Pty. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve sales targets and provide a positive shopping experience for our customers.

Key Responsibilities
  • Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control stock levels, inventory, and ordering processes to ensure efficient operations
  • Collaborate with the management team to achieve business objectives and improve store performance
  • Ensure compliance with company policies, procedures, and regulatory requirements
Requirements
  • Proven experience in a retail management role, with a strong background in customer service and team leadership
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability
  • Commitment to delivering exceptional customer service and achieving sales targets
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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