Customer Service Representative
3 days ago
We are seeking a dedicated Customer Care Consultant to provide exceptional service to our valued body corporate customers on a casual basis. In this role, you will be the friendly, professional voice that our customers love, providing excellent service to all internal and external customers.
Key Responsibilities- Deliver Exceptional Customer Service: Provide timely and effective solutions to customer inquiries, ensuring a positive experience.
- Handle Customer Enquiries: Answer customer calls with clarity, ensuring they get the accurate information needed.
- Be the Troubleshooting Expert: Tackle customer situations by listening carefully, clarifying details, and finding solutions that leave them satisfied.
- Empower Customers through Self-Service: Guide callers through troubleshooting steps and direct them to resources that help them solve problems independently.
- Support Internal Customers with Call Transition: Seamlessly coordinate with branches and other internal customers, ensuring smooth and efficient call handovers to provide continuous support to customers.
- Manage Customer Expectations with Confidence: Set and maintain realistic expectations, ensuring strong positive relationships with our customers.
- Navigate Challenging Situations Smoothly: Use our call escalation process to handle tough situations with ease, turning challenges into positive experiences.
- Excellent Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to customers and colleagues.
- Customer Service Expertise: Understanding of customer service principles and practices to deliver exceptional service.
- Problem-Solving and Troubleshooting: Effective problem-solving skills to guide customers through service issues and resolve complaints.
- Learn Body Corporate / Strata: Ability to become familiar with relevant information governing body corporate management.
- Technical Proficiency: Proficiency with CRMs and call centre technology.
- Attention to Detail: Strong ability to accurately enter data and manage documentation, ensuring accuracy and reliability.
- Adaptability and Composure: Capacity to handle various customer interactions and adapt to different situations and challenges while maintaining calm and patience.
PICA Group is a dynamic team of friendly, dedicated people who are passionate about what they do. We work together in a supportive and innovative environment, always striving to provide the best for our clients and each other.
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