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Customer Service Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced retail leader to join our team as a Customer Service Manager. As a key member of our management team, you will be responsible for guiding team members to deliver exceptional customer service and sales results.
Key Responsibilities
- Lead and motivate a team of sales and customer service staff to achieve sales targets and provide excellent customer service.
- Develop and implement visual merchandising strategies to drive sales and improve store presentation.
- Model and coach exceptional customer service standards to ensure a positive customer experience.
- Resolve customer complaints and queries in a professional and timely manner.
- Ensure a safe and healthy work environment for all team members and customers.
What We Offer
- A competitive salary and bonus structure.
- A rotating roster with every second weekend off.
- A generous parental leave policy supporting both primary and secondary carers.
- Access to the Perks Program, offering corporate rates on travel, accommodation, health and fitness, financial services, insurances, and entertainment.
- Long-term career opportunities across Super Retail Group.
About Us
Rebel Sport Limited is a leading retailer of sporting goods and apparel. We are passionate about delivering exceptional customer service and providing a positive shopping experience for our customers.
