E-commerce Customer Service Manager
7 days ago
We are seeking a dedicated and experienced Full-Time Customer Support Manager to join Classnet.
As a representative of our brand, you will be responsible for handling customer inquiries during regular business hours, providing exceptional service that aligns with our brand identity.
Key Responsibilities:
- Respond to customer inquiries and requests via various channels.
- Process orders, track shipments, and handle claims in a timely and efficient manner.
- Provide product information and resolve customer issues in a professional and courteous manner.
- Follow standard operating procedures and workflows to ensure consistency and accuracy.
- Maintain accurate records in CRM and ticketing systems.
- Manage customer interactions and resolve issues in a fair and timely manner.
Requirements:
- Excellent English communication skills (written and verbal).
- Prior experience in e-commerce customer support.
- Familiarity with platforms such as Shopify, Fresh Desk, After Ship, and 17 Track.
- Ability to work independently while maintaining a compassionate, non-robotic tone.
- Basic computer proficiency.
- Must be reliable and able to work effectively in a team environment.
Scope:
- Provide customer support during business hours, with potential night/weekend shifts.
- Respond to and manage customer interactions.
- Utilize provided desktop setup and software tools to ensure efficient and effective customer support.
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