E-commerce Customer Service Manager

7 days ago


Gold Coast, Queensland, Australia Classnet Full time

We are seeking a dedicated and experienced Full-Time Customer Support Manager to join Classnet.

As a representative of our brand, you will be responsible for handling customer inquiries during regular business hours, providing exceptional service that aligns with our brand identity.

Key Responsibilities:

  • Respond to customer inquiries and requests via various channels.
  • Process orders, track shipments, and handle claims in a timely and efficient manner.
  • Provide product information and resolve customer issues in a professional and courteous manner.
  • Follow standard operating procedures and workflows to ensure consistency and accuracy.
  • Maintain accurate records in CRM and ticketing systems.
  • Manage customer interactions and resolve issues in a fair and timely manner.

Requirements:

  • Excellent English communication skills (written and verbal).
  • Prior experience in e-commerce customer support.
  • Familiarity with platforms such as Shopify, Fresh Desk, After Ship, and 17 Track.
  • Ability to work independently while maintaining a compassionate, non-robotic tone.
  • Basic computer proficiency.
  • Must be reliable and able to work effectively in a team environment.

Scope:

  • Provide customer support during business hours, with potential night/weekend shifts.
  • Respond to and manage customer interactions.
  • Utilize provided desktop setup and software tools to ensure efficient and effective customer support.


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