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Customer Service Representative

2 months ago

Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

About Village Roadshow Ltd

Village Roadshow Ltd is a leading entertainment company that operates a range of businesses, including theme parks, water parks, and resorts. Our company is committed to delivering exceptional customer experiences and creating memorable moments for our guests.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, responding to their queries, and resolving any issues that may arise.

Key Responsibilities

  • Meet and greet guests in a friendly and professional manner during check-in and check-out process
  • Collect, store, and deliver guest luggage
  • Assist with guest needs, provide information, and resolve general guest concerns
  • Prepare internal reports and arrivals for the next day
  • Cash handling and accounts reconciliation

Requirements

  • A high level of interpersonal skills
  • Experience working under pressure and in a team environment
  • Passion and drive for exceptional customer service
  • Dedicated to excellence and to produce exceptional results
  • Available to work on any day, including weekends and nights
  • Opera Property Management System experience desirable

About the Role

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. As a Guest Service Agent, you will have the opportunity to work in a fast-paced environment, interact with guests from diverse backgrounds, and develop your skills and knowledge in customer service and hospitality.