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Customer Service Director
2 months ago
**About Us**
Drakes Supermarkets is a leading retail company in Australia, known for its commitment to customer satisfaction and community involvement.
**Job Summary**
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our management team, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.
**Key Responsibilities**
- Lead and manage a team of customer service representatives to ensure excellent customer service standards are met.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer service across all touchpoints.
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- Manage customer complaints and issues in a professional and timely manner.
**Requirements**
- Proven experience in customer service management, preferably in a retail environment.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
**What We Offer**
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
