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Sales Specialist APAC

2 months ago


Melbourne, Victoria, Australia Zendesk Full time
About the Role

We are seeking a highly skilled Sales Specialist to join our team in the Asia Pacific region. As a Sales Specialist, you will play a critical role in driving revenue growth and achieving sales targets.

Key Responsibilities
  • Sales Goal Achievement
    • Take ownership of sales quotas and work proactively to meet and exceed targets.
    • Collaborate closely with the sales and product teams to develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives.
  • Customer Engagement
    • Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align QA solutions to their goals and overall support strategy.
    • Act as a strategic advisor to provide insights on how our QA solutions can uniquely address customer needs and collaborate to devise roadmaps aligned with their goals.
  • Value Selling Methodology
    • Value selling is at the core of your approach, and you are able to combine a proven sales methodology with your own personality and style.
    • Collaborate with cross-functional teams to incorporate value selling best practices across our value chain.
  • QA Roadmap and Feedback Loop
    • Collaborate closely with the product development team to customize our QA solutions to meet customer requirements.
    • Provide valuable feedback from customer interactions to inform continuous product enhancements.
Requirements
  • Bachelor's degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree preferred.
  • Proven experience in a quota-carrying sales role with a focus on Customer Support or Customer Experience solutions.
  • Proven track record of successfully managing several enterprise projects simultaneously.
  • 2+ years of experience in customer service or contact center sales, or related roles in the customer experience space.
  • Results-oriented with a track record of meeting or exceeding sales targets.
  • In-depth knowledge of customer support or customer experience technologies and their practical application to enhance customer and agent experiences in contact centers.
  • Highly interested in the development of Artificial Intelligence and its application in the customer experience field.
  • Excellent communication and interpersonal skills.
  • Willingness to travel as needed.
About Zendesk

Zendesk is a leading provider of customer service and support software. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

We advocate for digital-first customer experiences and stick to it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.