Campus Student Engagement Lead

1 week ago


Brisbane, Queensland, Australia Australian College of Applied Professions Full time

Transforming Student Experiences at ACAP

The Australian College of Applied Professions (ACAP) is a leading provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, and business management and leadership (MBA). We are seeking a highly motivated and proactive Campus Student Engagement Lead to join our team.

About the Role

As a key member of the Campus Leadership Team, you will be responsible for leading a dedicated team in delivering exceptional student services. Your primary focus will be on ensuring a seamless and supportive student experience, contributing to ACAP's national Student First Action Plan.

Key Responsibilities

  • Lead and Manage the Campus Student Engagement Team, ensuring effective training and motivation.
  • Provide High-Level Advice on Policies and Handle Escalated Student Enquiries.
  • Support National Student Service Channels and Staff Training.
  • Develop and Implement Consistent Processes for a Seamless Student Experience.
  • Oversee HR Processes for the Campus Team, including recruitment, performance management, and professional development.
  • Ensure Compliance with Industry Regulations, including the ESOS Act and PRISMS.

Essential Criteria

  • Degree or Equivalent Qualification with Relevant Work Experience.
  • Proven Track Record in Delivering Excellent Customer Service.
  • Experience in Developing Systems and Processes that enhance student outcomes.
  • Strong Data Analysis Skills to inform decision-making.
  • Demonstrated Leadership and Team Management Abilities.
  • Excellent Relationship Management, Negotiation, and Communication Skills.


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