Campus Student Engagement Director

6 days ago


Brisbane, Queensland, Australia Australian College of Applied Professions Full time

At the Australian College of Applied Professions, we're dedicated to creating a supportive and inclusive environment for our students. As a key member of our Campus Leadership Team, the Campus Student Engagement Manager plays a vital role in ensuring a seamless and engaging student experience.

The ideal candidate will have a proven track record in delivering exceptional customer service, with experience in developing systems and processes that enhance student outcomes. They will be a strong leader and team manager, with excellent relationship management, negotiation, and communication skills.

The Campus Student Engagement Manager will be responsible for leading and managing the Campus Student Engagement Team, providing high-level advice on policies, and handling escalated student enquiries. They will also support national student service channels and staff training, and develop and implement consistent processes for a seamless student experience.

Some of the key responsibilities of this role include:

  • Leading and managing the Campus Student Engagement Team
  • Providing high-level advice on policies and handling escalated student enquiries
  • Supporting national student service channels and staff training
  • Developing and implementing consistent processes for a seamless student experience
  • Overseeing HR processes for the campus team

We offer a range of benefits and perks, including genuine flexibility to work from home, health and well-being packages, and salary packaging and novated leasing. We also promote and embrace an inclusive and diversified workforce, and encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.



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