Campus Engagement Lead
3 weeks ago
We are seeking a highly motivated Campus Engagement Lead to join our team at the Australian College of Applied Professions (ACAP). As a key member of our Campus Leadership Team, you will be responsible for leading a dedicated team in delivering exceptional student services.
Key Responsibilities:
- Lead and manage the Campus Student Engagement Team, ensuring effective training and motivation.
- Provide high-level advice on policies and handle escalated student enquiries.
- Support national student service channels and staff training.
- Develop and implement consistent processes for a seamless student experience.
- Oversee HR processes for the campus team such as recruitment, performance management, and professional development.
- Ensure compliance with industry regulations, including ESOS Act and PRISMS.
Requirements:
- Degree or equivalent qualification with relevant work experience.
- Proven track record in delivering excellent customer service.
- Experience in developing systems and processes that enhance student outcomes.
- Strong data analysis skills to inform decision-making.
- Demonstrated leadership and team management abilities.
- Excellent relationship management, negotiation, and communication skills.
We offer a range of benefits, including flexible work arrangements, health and well-being packages, and opportunities for professional development.
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Campus Student Engagement Lead
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Campus Engagement Director
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Campus Student Engagement Director
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