Campus Engagement Lead

3 weeks ago


Brisbane, Queensland, Australia Australian College of Applied Professions Full time

We are seeking a highly motivated Campus Engagement Lead to join our team at the Australian College of Applied Professions (ACAP). As a key member of our Campus Leadership Team, you will be responsible for leading a dedicated team in delivering exceptional student services.

Key Responsibilities:

  • Lead and manage the Campus Student Engagement Team, ensuring effective training and motivation.
  • Provide high-level advice on policies and handle escalated student enquiries.
  • Support national student service channels and staff training.
  • Develop and implement consistent processes for a seamless student experience.
  • Oversee HR processes for the campus team such as recruitment, performance management, and professional development.
  • Ensure compliance with industry regulations, including ESOS Act and PRISMS.

Requirements:

  • Degree or equivalent qualification with relevant work experience.
  • Proven track record in delivering excellent customer service.
  • Experience in developing systems and processes that enhance student outcomes.
  • Strong data analysis skills to inform decision-making.
  • Demonstrated leadership and team management abilities.
  • Excellent relationship management, negotiation, and communication skills.

We offer a range of benefits, including flexible work arrangements, health and well-being packages, and opportunities for professional development.



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