Customer Service Team Lead

1 week ago

Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Stryker Australia Pty Ltd. As a key member of our customer service team, you will be responsible for providing leadership, management, and development to our phone team, ensuring they meet or exceed service demands of internal and external customers.

Key Responsibilities
  • Provide leadership and management to the phone customer service team, focusing on service excellence and expense management.
  • Ensure the team meets or exceeds service demands, maintaining regular contact with customers to ensure clear knowledge of requirements.
  • Initiate, lead, and drive initiatives and process improvements within Customer Service and the wider Operations division.
  • Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes.
  • Implement productivity and efficiency improvements to minimize the requirement for the incumbent to perform daily customer service tasks.
Requirements
  • Passion for leading and developing others with experience in a leadership role.
  • Highly developed customer service skills and ability to problem solve.
  • Strong communication skills and ability to partner with a diverse range of internal and external customers.
  • Ability to work in a high technology environment (particularly JDE, Salesforce, and Microsoft Office Suite).
Culture and Benefits
  • Work with a dynamic and close-knit team.
  • Multiple financial benefits, including healthcare, financial wellbeing, and insurance benefits.
  • Ongoing training and opportunities for career progression.
  • Paid parental leave schemes.
  • Volunteer days.
  • Being part of one of the world's largest and most recognizable brands.
  • Excellent team culture – we have fun while we work.
  • A leader who will support and guide you throughout your career.
  • Access to our career and self-development program from day one.
  • Work with like-minded individuals who are driven by exceeding targets and improving patient outcomes.

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