Customer Service Team Lead

2 days ago

Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time
{"Key Responsibilities": "Lead and Develop Your Team

As a Customer Service Team Lead at Stryker Australia Pty Ltd, you will be responsible for providing leadership, management, and development to the phones customer service team. Your goal will be to ensure the team meets or exceeds the service demands of internal and external customers, maintaining regular contact with customers to ensure clear knowledge of requirements.

Drive Process Improvements
Initiate, lead, and drive initiatives and process improvements within Customer Service and the wider Operations division. Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes, and implement productivity and efficiency improvements that minimize the requirement for the incumbent to perform daily customer service tasks.

Skills and Requirements
Passion for leading and developing others with experience in a leadership role. Highly developed customer service skills and ability to problem solve. Strong communication skills and ability to partner with a diverse range of internal and external customers. Ability to work in a high technology environment (particularly JDE, Salesforce, and Microsoft Office Suite).", "About the Role

This is an exciting opportunity to join our close-knit team as a Customer Service Team Lead. As a leader, you will be responsible for providing guidance, support, and development to the phones customer service team. Your focus will be on ensuring the team delivers exceptional customer service, meeting or exceeding service demands, and maintaining regular contact with customers to ensure clear knowledge of requirements.

Key Skills
Leadership experience in a customer-facing role. Strong communication and problem-solving skills. Ability to work in a high technology environment. Passion for developing and leading others.

Culture and Benefits
Join one of Australia's Best Places to Work. Multiple financial benefits, including healthcare, financial wellbeing, and insurance benefits. Ongoing training and opportunities for career progression. Paid parental leave schemes. Volunteer Days. Being part of one of the world's largest and most recognizable brands. Excellent team culture – we have fun while we work. A Leader who will support and guide you throughout your career. Access to our career and self-development program from day one. Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes.", "Customer Service Team Lead

We are seeking a Customer Service Team Lead to join our team at Stryker Australia Pty Ltd. As a leader, you will be responsible for providing guidance, support, and development to the phones customer service team. Your goal will be to ensure the team delivers exceptional customer service, meeting or exceeding service demands, and maintaining regular contact with customers to ensure clear knowledge of requirements.

Responsibilities
Provide leadership, management, and development to the phones customer service team. Ensure the team meets or exceeds the service demands of internal and external customers. Maintain regular contact with customers to ensure clear knowledge of requirements. Drive process improvements within Customer Service and the wider Operations division. Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes. Implement productivity and efficiency improvements that minimize the requirement for the incumbent to perform daily customer service tasks.", "Leadership Role in Customer Service

This is an exciting opportunity to join our team as a Customer Service Team Lead. As a leader, you will be responsible for providing guidance, support, and development to the phones customer service team. Your focus will be on ensuring the team delivers exceptional customer service, meeting or exceeding service demands, and maintaining regular contact with customers to ensure clear knowledge of requirements.

Key Skills
Leadership experience in a customer-facing role. Strong communication and problem-solving skills. Ability to work in a high technology environment. Passion for developing and leading others.

Culture and Benefits
Join one of Australia's Best Places to Work. Multiple financial benefits, including healthcare, financial wellbeing, and insurance benefits. Ongoing training and opportunities for career progression. Paid parental leave schemes. Volunteer Days. Being part of one of the world's largest and most recognizable brands. Excellent team culture – we have fun while we work. A Leader who will support and guide you throughout your career. Access to our career and self-development program from day one. Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes."}

  • Customer Service Team Lead

    6 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    3 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    6 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead, supervise,...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia People2People Full time

    {"title": "Customer Service Team Lead", "company": "People2People", "jobDescription": "Job SummaryWe are seeking a Customer Service Team Lead to join our team at People2People. As a key member of our customer service team, you will be responsible for leading and mentoring a team of customer service representatives, ensuring the quality of their performance,...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia BORAL Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Boral. As a key member of our customer service team, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer service agents to ensure...

  • Customer Service Team Lead

    5 days ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionJob Title: Customer Service SupervisorJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Qantas Group. As a Customer Service Supervisor, you will be responsible for leading a team of customer service professionals and ensuring the delivery of a premium customer service experience.Key...

  • Customer Service Team Lead

    4 days ago

    Sydney, New South Wales, Australia People2People Full time

    Company OverviewOur client is a leading manufacturer of medical devices, recognized for its commitment to excellence and innovation. As a market leader, they are dedicated to providing top-notch products and services to their customers.The RoleWe are seeking an experienced Customer Service Team Lead to join our team and lead our phone team. As a key member...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionJob Title: Customer Service SupervisorJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Qantas Group. As a Customer Service Supervisor, you will be responsible for leading a team of customer service professionals and ensuring the delivery of a premium customer service experience.Key...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia Airtree Ventures Full time

    {"h3": "About the Role", "p": "We're seeking a highly skilled Customer Service Team Lead to join our team at Airtree Ventures. As a key member of our customer service function, you will be responsible for leading our customer service team, providing operational support and guidance, and ensuring seamless and joyful customer interactions.Your key...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia People2People Full time

    Company OverviewOur client is a leading manufacturer of medical devices, recognized for its commitment to excellence and innovation. As a market leader, they are dedicated to providing top-notch products and services to their customers.The RoleWe are seeking an experienced Customer Service Team Lead to join our team and lead our phone team. As a key member...

  • Customer Service Team Lead

    3 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to oversee a motivated team of 15 in our Contact Centre. As a key member of our team, you will be responsible for leading, supervising, coaching, and developing Contact Centre staff to ensure all services are delivered to a high standard.Key ResponsibilitiesLead and manage a...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Stryker Australia Pty Ltd. As a key member of our customer service team, you will be responsible for providing leadership, management, and development to our phone team, ensuring they meet or exceed service demands of internal and external...

  • Customer Service Team Lead

    3 days ago

    Sydney, New South Wales, Australia Ashdown People Full time

    About the Role:This is a challenging and rewarding opportunity to lead a team of customer service professionals in a fast-paced contact centre environment. As a Customer Service Team Lead, you will be responsible for providing operational support to achieve key performance indicators, ensuring continuous quality improvements and compliance with policies and...

  • Customer Service Team Lead

    7 days ago

    Sydney, New South Wales, Australia Ashdown People Full time

    About The RoleThis is a challenging and rewarding opportunity to lead a team of customer service professionals in a fast-paced contact centre environment. As a Customer Service Team Lead, you will be responsible for providing operational support and guidance to ensure the delivery of high-quality customer service across multiple channels.Key...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia BORAL Full time

    {"title": "Customer Service Team Lead", "content": "Lead a Team of Customer Service ProfessionalsBoral is seeking a Customer Service Team Lead to join our team in North Ryde. As a key player in our frontline business, you will be responsible for guiding and mentoring a team of Customer Service Agents within the NSW Concrete business.Your day will...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock Your Potential with Drake SupermarketsAre you a customer service enthusiast looking for a challenging role in a dynamic retail environment?We are seeking a highly motivated and experienced Customer Service Assistant Manager to join our team at Drake Supermarkets.Key Responsibilities:Lead a team of customer service representatives to deliver...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia Hyatt Corporation Full time

    {"title": "Customer Service Team Lead", "content": "About the Role:As a Customer Service Team Lead at Hyatt Regency Sydney, you will be responsible for leading a team of Communications Agents in providing exceptional customer service to our guests. You will be the first point of contact for internal and external phone calls, responding promptly to guest...

  • Customer Service Team Lead

    6 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to oversee a motivated team of 15 in our Contact Centre. As a key member of our team, you will be responsible for leading, supervising, coaching, and developing Contact Centre staff to ensure all services are delivered to a high standard.Key ResponsibilitiesLeadership and Team...

  • Customer Service Team Lead

    6 days ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Public Sector People is partnering with City of Parramatta to recruit for a Contact Centre Team Leader position.This is an excellent opportunity to lead a motivated team of 15, focused on supporting City of Parramatta's successful delivery of a key project impacting the community.Key Responsibilities:Lead, supervise, coach, and develop Contact Centre staff...