Customer Service Team Lead

1 week ago

Sydney, New South Wales, Australia Qantas Group Full time
Job Description

Job Title: Customer Service Supervisor

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Qantas Group. As a Customer Service Supervisor, you will be responsible for leading a team of customer service professionals and ensuring the delivery of a premium customer service experience.

Key Responsibilities:

  • Lead a team of customer service professionals to deliver exceptional customer service
  • Develop and implement customer service strategies to improve customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide coaching and training to customer service team members to enhance their skills and knowledge
  • Manage customer complaints and issues in a professional and timely manner
  • Contribute to the development of customer service policies and procedures

Requirements:

  • Proven experience in customer service leadership or management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with other departments
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A comprehensive employee benefits program

About Us:

Qantas Group is a leading airline and travel company that operates in Australia and around the world. We are committed to delivering exceptional customer service and providing a safe and enjoyable travel experience for our customers.

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