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Customer Service Team Lead

2 months ago

Sydney, New South Wales, Australia BORAL Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Boral. As a key member of our customer service team, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service agents to ensure that customer service standards are met and exceeded.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless service delivery and resolve customer complaints.
  • Provide training and coaching to customer service agents to improve their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • 4+ years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.