Customer Service Team Lead

2 days ago

Sydney, New South Wales, Australia BORAL Full time
{"title": "Customer Service Team Lead", "content": "Lead a Team of Customer Service Professionals

Boral is seeking a Customer Service Team Lead to join our team in North Ryde. As a key player in our frontline business, you will be responsible for guiding and mentoring a team of Customer Service Agents within the NSW Concrete business.

Your day will involve:

  • Overseeing order capture and managing the timely dispatch of products
  • Building and maintaining strong customer relationships to enhance interactions
  • Collaborating with internal teams to ensure exceptional service delivery
  • Addressing customer queries and developing effective solutions
  • Providing training and mentorship to the Customer Service Centre team
  • Adhering to health and safety regulations and driver fatigue management

We are looking for a leader with:

  • 4+ years of experience as a Customer Service/ Contact Centre Team Leader
  • Proven leadership experience with a strong customer service focus
  • Excellent problem-solving skills with a proactive, hands-on approach
  • Exceptional communication skills and emotional intelligence
  • Ability to juggle multiple priorities in a dynamic environment
  • Strong partnering skills with a knack for building meaningful relationships

What's in it for you?

  • Opportunities for career growth with full training and support
  • Be part of an organization that values your skills and rewards your success
  • Competitive salary package on offer for the right candidate

About Boral Concrete

Boral Concrete is a leading provider of concrete solutions in Australia. Our people and products have helped enable a variety of residential and commercial projects. Our values are Safety, Teamwork, Ambition, Accountability, and Respect.

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

", "requirements": "Requirements

We are looking for a leader with:

  • 4+ years of experience as a Customer Service/ Contact Centre Team Leader
  • Proven leadership experience with a strong customer service focus
  • Excellent problem-solving skills with a proactive, hands-on approach
  • Exceptional communication skills and emotional intelligence
  • Ability to juggle multiple priorities in a dynamic environment
  • Strong partnering skills with a knack for building meaningful relationships
", "benefits": "What's in it for you?

We offer:

  • Opportunities for career growth with full training and support
  • Be part of an organization that values your skills and rewards your success
  • Competitive salary package on offer for the right candidate
", "company": "About Boral Concrete

Boral Concrete is a leading provider of concrete solutions in Australia. Our people and products have helped enable a variety of residential and commercial projects. Our values are Safety, Teamwork, Ambition, Accountability, and Respect.

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

", "contact": "

Please submit your application through our website.

", "closing": "

Applications close [insert date].

", "note": "

Please note that only suitable applicants will be contacted.

", "footer": "

© Boral Concrete 2023

", "lang_code": "en-US"}

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