Client Solutions Expert

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $125,000 - $182,000
Job Title:

Customer Success Strategist

We are seeking a highly skilled and experienced Customer Success Strategist to join our team.

About the Role

This is an exciting opportunity for someone who is passionate about customer success and has experience in AI-driven solutions. As a Customer Success Strategist, you will play a crucial role in ensuring our customers achieve their desired outcomes by providing expert guidance and support.

  • Develop and implement customer success strategies that drive long-term value and growth
  • Collaborate with cross-functional teams to identify opportunities for AI-driven solutions and develop tailored plans to meet customer needs
  • Provide exceptional customer service and support, responding to inquiries and resolving issues efficiently
  • Conduct regular business reviews with customers to ensure they are realizing maximum value from our platform
  • Analyze customer data and provide actionable insights to inform product development and strategic decision-making
About You

You should be a strong project leader—organized, proactive, and comfortable taking ownership. You also need to have experience building and managing relationships with customers or external stakeholders, be an excellent communicator, enjoy problem-solving, and have technical curiosity.

As an early team member, you'll have the agency to take initiative and shape how we work with customers. You'll influence not just individual implementations, but also our overall approach to customer success.

Requirements

We are looking for someone with 2-7 years of experience in a client-facing role such as management consulting, product management, or a related field.

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