Client Solutions Expert

5 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $110,000
Business Partner

We are seeking a professional to support our operations in Australia and New Zealand.

This role is fast-paced, expert-facing and drives business growth through close coordination with client-facing team members to fulfill client needs.

The candidate will quickly understand project requests, identify and recruit new experts, and ensure end-to-end delivery of calls including scheduling, to provide a seamless client experience.

They complete a comprehensive training program, receive daily coaching and feedback, and develop strong business and leadership skills that help them excel in their current and future roles.

After achieving specific goals, the individual typically progresses to senior-level roles, which are client-facing and include end-to-end project delivery and client relationship-building.

Key Responsibilities Include

  • Supporting team members on client projects and expert engagement.
  • Building understanding of client strategies and industry sectors to identify and vet experts for client projects.
  • Scheduling critical calls and meetings between clients and experts.
  • Proactively engaging with experts to understand their expertise and gauge their fit on client projects.
  • Collaborating closely with client-facing team members to expand projects and rescope recruiting populations to drive successful outcomes.
  • Learning and upholding compliance policies and procedures to protect client engagements.

As an Ideal Candidate You Will Learn To

  • Excel in a phone-based environment that demands attention to detail and prioritization of workflows and execution on multiple projects.
  • Recruit and vet new experts, building lead generation, outreach, screening and pitching skills.
  • Develop strong business skills, including communication, time management, negotiating, problem solving, project management, research, and target achievement.
  • Collaborate with colleagues across regional and global teams to contribute to revenue and commercial success.
  • Mentor future professionals as you become tenured and proficient in your role.

Requirements

  • Bachelor's Degree
  • Excellent communication skills
  • Confident and strong communication, interpersonal skills, and motivation to work on the phone daily with experts and potential recruits.
  • Desire to work in a fast-paced, collaborative team environment where we strive to provide an excellent experience for experts and clients.
  • Ability to work responsibly and manage multiple tasks, prioritize effectively, and adapt to shifting priorities.
  • High motivation to exceed personal targets.
  • Strong problem-solving skills.
  • Ability to quickly digest and implement feedback and coaching.
  • Eagerness to learn about new topics, industries, and companies.
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