ITSM Operations Specialist

3 weeks ago

Canberra, ACT, Australia Atturra Full time

Why is this an exciting opportunity?

Atturra is a leading IT solutions company that offers a range of services, including Hybrid IT, Private Cloud, and Connectivity. We are looking for an experienced Incident, Change, and Problem Analyst to join our team and support the effective management of IT incidents, changes, and problems in alignment with ITIL v4 processes.

Key Responsibilities:

  • Facilitate processes for Incident, Change, and Problem Management, ensuring timely resolution and root cause analysis.
  • Coordinate with the team to identify, analyse, and resolve incidents to minimize impact on business operations.
  • Support the teams change management processes, ensuring that changes are assessed, approved, and executed effectively.
  • Assist in Post-Incident and Post-Change reviews to capture lessons learned and foster continuous improvement.
  • Facilitate Problem Management processes, including root cause analysis, trend analysis, and problem resolution plans.
  • Maintain clear communication with stakeholders, providing regular updates on the status of incidents, changes, and problems.

Requirements:

  • Demonstrated experience in IT Incident, Change, and Problem Management.
  • ITIL 4 certification Foundation.
  • Background in IT services within the federal government sector is a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical abilities.
  • Familiarity with Root Cause Analysis techniques.
  • Effective stakeholder management skills.
  • Exposure to SIAM desirable.

What will make you successful in this role?

We are looking for a highly skilled and experienced Incident, Change, and Problem Analyst who can provide expert-level support to our team. If you have a strong background in IT service management and a passion for delivering excellent results, we encourage you to apply.

How to apply:

Careers | Atturra

https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is managing our hiring needs and will reach out if we require additional support. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. Agencies must go through our procurement process, have an approved fee agreement, and be invited by the Atturra Talent Acquisition team to participate in a specific job opening. Any profiles or referrals submitted outside of this process will be considered invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team regarding any hiring-related queries. To become an official supplier, please send an expression of interest to talentacquisition@atturra.com.

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

  • SIAM/ITSM Specialist

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: SIAM/ITSM Specialist - ITIL, ServiceNowWe are seeking an experienced SIAM/ITSM Specialist to join our team and play a pivotal role in facilitating the uplift to ITIL 4 practice model.Job Summary:The successful SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all project deliverables in scope are...

  • SIAM/ITSM Specialist

    4 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: SIAM/ITSM Specialist - ITIL, ServiceNowWe are seeking an experienced SIAM/ITSM Specialist to join our team and play a pivotal role in facilitating the uplift to ITIL 4 practice model.Job Summary:The successful SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all project deliverables in scope are...

  • SIAM/ITSM Specialist

    4 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: SIAM/ITSM Specialist - ITIL, ServiceNowWe are seeking an experienced SIAM/ITSM Specialist to join our team and play a pivotal role in facilitating the uplift to ITIL 4 practice model.Job Summary:The successful SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all project deliverables in scope are...

  • Siam ITSM Professional

    7 days ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: SIAM/ITSM SpecialistJob Description:We are looking for an experienced SIAM/ITSM Specialist to support the implementation of a SIAM model within a Federal Government department. The successful candidate will have a strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM and...

  • Siam/ITSM Specialist

    4 days ago

    Canberra, ACT, Australia HiTech Group Full time

    Job DetailsThis is a 12-month contract with 2-year extension options for a Siam/ITSM Specialist to play a pivotal role in the uplift to ITIL 4 practice model within a leading Federal Government department.The successful candidate will work closely with the Siam Project team to ensure all project deliverables are defined and met as required. Additionally,...

  • SIAM/ITSM Specialist

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    A leading Federal Government department is seeking an experienced SIAM/ITSM Specialist to facilitate the transition to ITIL 4 practice model. The successful candidate will be responsible for ensuring all project deliverables are defined and met, working closely with the SIAM project team to transfer knowledge and handover responsibility for ongoing...

  • SIAM/ITSM Specialist

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    A leading Federal Government department is seeking an experienced SIAM/ITSM Specialist to play a pivotal role in facilitating the uplift to ITIL 4 practice model. The successful candidate will be offered a 12-month contract with 2-year extension options and hybrid working arrangements.The successful SIAM/ITSM Specialist will be responsible for ensuring all...

  • SIAM / ITSM Specialist - ITIL, ServiceNow - Federal Government Department

    2 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: SIAM / ITSM Specialist - ITIL, ServiceNow - Federal Government DepartmentJob Summary: We are seeking an experienced SIAM/ITSM Specialist to play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.Key Responsibilities:Work closely with the SIAM Project team to ensure all project...

  • Senior Technical ITSM Specialist

    5 days ago

    Canberra, ACT, Australia OpenText Corporation Full time

    Excelling in Technology and Service ManagementOpenText is a global leader in information management, where innovation and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with leading companies, tackle complex issues, and contribute to projects shaping the future of digital...

  • Senior Technical ITSM Specialist

    2 weeks ago

    Canberra, ACT, Australia OpenText Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.We...

  • ITSM Analyst

    3 weeks ago

    Canberra, ACT, Australia Atturra Full time

    Unlock Your Potential in IT Service ManagementAt Atturra, we're seeking an experienced ITSM Analyst to join our team. As a key member of our Managed Services area, you'll play a vital role in enhancing service delivery through effective incident, change, and problem management.Key Responsibilities:Facilitate processes for Incident, Change, and Problem...

  • Technical Support Specialist

    3 weeks ago

    Canberra, ACT, Australia Leidos Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Canberra. As a Technical Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of servicesComplete incident ownership, including...

  • Technical Specialist

    2 weeks ago

    Canberra, ACT, Australia OpenText Corporation Full time

    Unlock Your Potential with OpenTextWe are seeking an experienced Senior Technical ITSM specialist to join our team of consultants engaged across various Federal Government implementation projects in Canberra. As a member of our team, you will have the opportunity to partner with leading companies, tackle complex issues, and contribute to projects that shape...

  • Technical System Support Specialist

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    About the RoleWe are seeking a talented system administrator or support analyst to join our team in Canberra, working on exciting classified programs for Leidos Australia's Intelligence business line.As a Technical System Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to...

  • Software Support Specialist

    3 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Job SummaryWe are seeking a skilled Software Support Specialist to join our team at Leidos Australia's Intelligence business line. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications, working closely with our developers, security operations team, and client system owners to ensure continued...

  • Video Conferencing Specialist

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: Video Conferencing SpecialistWe are seeking a skilled Video Conferencing Specialist to provide advanced technical support for video conferencing and AV systems, with a focus on Cisco product proficiency.Key Responsibilities:Provide Level 2/3 technical support for video conferencing and AV devices using the agency's ITSM tools and governance...

  • Video Conferencing Specialist

    2 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: Video Conferencing SpecialistJob Summary: We are seeking a skilled Video Conferencing Specialist to provide advanced technical support for video conferencing and AV systems, with a focus on Cisco product proficiency.Key Responsibilities:Provide Level 2/3 technical support for video conferencing and AV devices using the agency's ITSM tools and...

  • Digital Transformation Specialist

    3 weeks ago

    Canberra, ACT, Australia OpenText Corporation Full time

    Unlocking Digital PotentialAs a Digital Transformation Specialist at OpenText Corporation, you will partner with top companies to drive innovation and collaboration. You will tackle complex issues and contribute to projects shaping the future of digital transformation.Key ResponsibilitiesProvide technical support and leadership in creating and delivering...

  • Video Conferencing Specialist

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: Video Conferencing SpecialistA Federal Government Agency is seeking a skilled and experienced Video Conferencing Specialist to provide advanced technical support for video conferencing and AV systems, with a focus on Cisco product proficiency.The successful candidate will be responsible for:Providing Level 2/3 technical support for video...

  • Digital Transformation Specialist

    3 weeks ago

    Canberra, ACT, Australia OpenText Corporation Full time

    Unlock Your Potential with OpenTextWe are seeking a highly skilled Digital Transformation Specialist to join our team of experts in Canberra. As a member of our team, you will have the opportunity to partner with leading companies and contribute to projects that shape the future of digital transformation.About the RoleWe are looking for a Senior Technical...