ITSM Operations Specialist

4 weeks ago

Canberra, ACT, Australia Atturra Full time

Why is this an exciting opportunity?

Atturra is a leading IT solutions company that offers a range of services, including Hybrid IT, Private Cloud, and Connectivity. We are looking for an experienced Incident, Change, and Problem Analyst to join our team and support the effective management of IT incidents, changes, and problems in alignment with ITIL v4 processes.

Key Responsibilities:

  • Facilitate processes for Incident, Change, and Problem Management, ensuring timely resolution and root cause analysis.
  • Coordinate with the team to identify, analyse, and resolve incidents to minimize impact on business operations.
  • Support the teams change management processes, ensuring that changes are assessed, approved, and executed effectively.
  • Assist in Post-Incident and Post-Change reviews to capture lessons learned and foster continuous improvement.
  • Facilitate Problem Management processes, including root cause analysis, trend analysis, and problem resolution plans.
  • Maintain clear communication with stakeholders, providing regular updates on the status of incidents, changes, and problems.

Requirements:

  • Demonstrated experience in IT Incident, Change, and Problem Management.
  • ITIL 4 certification Foundation.
  • Background in IT services within the federal government sector is a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical abilities.
  • Familiarity with Root Cause Analysis techniques.
  • Effective stakeholder management skills.
  • Exposure to SIAM desirable.

What will make you successful in this role?

We are looking for a highly skilled and experienced Incident, Change, and Problem Analyst who can provide expert-level support to our team. If you have a strong background in IT service management and a passion for delivering excellent results, we encourage you to apply.

How to apply:

Careers | Atturra

https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is managing our hiring needs and will reach out if we require additional support. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. Agencies must go through our procurement process, have an approved fee agreement, and be invited by the Atturra Talent Acquisition team to participate in a specific job opening. Any profiles or referrals submitted outside of this process will be considered invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team regarding any hiring-related queries. To become an official supplier, please send an expression of interest to talentacquisition@atturra.com.

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

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