Federal Government SIAM ITSM Expert

7 days ago


Canberra, ACT, Australia HiTech Group Full time

Job Summary:


We are seeking an experienced SIAM/ITSM Specialist to play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.



About the Role:

This is a long-term program that requires collaboration with the SIAM Project team to ensure all project deliverables are defined and met as required. The successful candidate will be responsible for knowledge transfer, handover, and assisting with operational changes to implement SIAM.



Key Responsibilities:


  • Work closely with the SIAM Project team to ensure all project deliverables in scope are defined and met as required.
  • Assist in the operational change to implement SIAM.


Requirements:

To be successful in this role, you must have at least 5 years' experience in implementing and/or working within a SIAM model. Strong understanding of Service Management and Transition delivery including Commercial management, SIAM, ITSM, and ITOM is also essential. Additionally, you should have an understanding of design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.



What We Offer:

The successful candidate will be offered a rewarding hourly rate and hybrid working arrangements. This is a great opportunity to work with a Federal Government department and contribute to a significant project.



About Us:

HiTech Group is a leading company that values expertise and innovation. We offer competitive salaries and excellent benefits to our employees.



Estimated Salary Range:

$120,000-$180,000 per annum based on location and experience.


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