Defence Digital Transformation Service Lead

3 days ago


Canberra, ACT, Australia Leidos Full time
Transform Defence Digital with Leidos

We are seeking an experienced ITSM professional to lead our Lifecycle Services practice, supporting the establishment of a mature and strategic service transition capability.

The ideal candidate will possess a strong understanding of ITIL frameworks and their practical implementation, as well as excellent problem-solving skills and analytical thinking. With experience in uplifting or maturing ITSM process teams, they will be able to drive operational outcomes and alignment with SIAM processes.

About the Role
  • Manage teams to achieve key performance indicators
  • Cause development and coaching of a mature Service Management team
  • Provide Professional Development support and drive SME capability skill uplifts
  • Lead thought leadership and tactical direction on ITSM capability needs
What You'll Need
  • Proven ability as a leader in an enterprise environment
  • Strong analytical skills with attention to detail
  • Demonstrated experience with Service Management frameworks and their implementation
What We Offer
  • $120,000 - $180,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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