Technically Expert Customer Solutions Provider

23 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000
Technical Support Specialist

Deliver seamless support experiences to customers by providing technical assistance and guidance on Microsoft products and services.

In this role, you will be part of a team that empowers customers to accelerate business value through differentiated customer experiences. You will work closely with internal stakeholders to resolve complex technical issues, provide expert advice, and collaborate on knowledge sharing initiatives.

  • Investigate and resolve complex customer technical issues through troubleshooting tools and practices.
  • Collaborate with peers and cross-functional teams to deliver exceptional support experiences.
  • Develop and share knowledge through readiness programs, technical coaching, and mentoring.
  • Engage with Microsoft Engineering/Supportability teams to identify product defects and develop automation techniques and diagnostic tools.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
Advanced Experience With
  • SharePoint Online and OnPrem architecture, site collections, and permissions management
  • SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
  • SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
  • Performance tuning and diagnostics for SharePoint environments
  • Copilot integration within SharePoint and Microsoft 365 ecosystem
  • Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity With
  • OneDrive, and Office 365 interoperability with SharePoint
  • AI-driven productivity tools and automation within Modern Work
  • Security features in SharePoint and Microsoft 365

This position requires flexibility in working shift based on business needs. Shifts may vary, e.g., Monday to Friday 11:00 AM to 7:00 PM, Tuesday to Saturday 7:00 AM to 4:00 PM, or Sunday to Thursday 10:00 AM to 6:00 PM.

Australian citizenship verification is required due to citizenship-based legal restrictions. Ability to meet Microsoft security screening requirements is also necessary. This includes the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law.

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