Ground Services Manager Ballina Airport

2 weeks ago

Ballina, Australia Oceania Ground Force - Ground Handling Full time
About the Role

We are seeking an experienced Ground Services Manager to join our team at Ballina Airport. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional ground handling services to our airline customers.

Key Responsibilities
  • Lead a team of 15 employees to ensure the delivery of outstanding service standards for Oceania Ground Force within defined Safety and Compliance standards, financial, operational and employee relations objectives.
  • Manage functional relationships with all airport stakeholders, including the Airport Authority and Airline Customer stakeholders.
  • Drive, enforce, and manage Safety and Compliance standards in accordance with Airline and Company Standard Operating Procedures.
  • Oversee the recruitment process, proactively identifying opportunities for growth.
  • Foster a Just Culture, promoting incident reporting and preventing threats to Safety and Compliance.
  • Manage staff performance and provide objective feedback, guidance, and support.
  • Effectively communicate Safety and Compliance updates through regular Toolbox meetings.
  • Efficiently plan and schedule daily resources, minimising overtime.
  • Oversee regular Airline and Company audits, presenting feedback and results to key stakeholders.
  • Prepare safety and incident/accident investigations, generating comprehensive reports.
Requirements
  • A minimum of 3 years' experience in Ground Handling Services at an Australian Airport.
  • A minimum of 5 years' experience in people management, with a strong ability to confidently and effectively manage people.
  • A deep understanding of Airport Regulations and Compliance.
  • A thorough grasp of Airline Customer expectations regarding Safety and Compliance.
  • Ability to meet deadlines, maintain high standards, and pay meticulous attention to detail.
  • Proficiency in Australian Employee Relations legislation.
  • Exceptional leadership qualities, empowering individuals and building effective teams.
  • Resilience in overcoming operational and workforce challenges.
  • Confidence in participating in the recruitment process and team building.
  • A strong aptitude for learning new skills and using various IT and software programs.
  • Effective problem-solving skills, with the ability to remain composed under pressure.
  • Innovation, creativity, and strategic thinking in developing solutions.
  • Strong communication skills, including articulation, decision-making, and influence.
  • Impeccable grooming and professional deportment.
  • Trustworthiness in handling sensitive information, displaying a strong sense of confidentiality and ethical behaviour.
What We Offer

Oceania Ground Force - Ground Handling offers a range of benefits to our employees, including accelerated upskilling and career progression, rotational rostering to provide flexibility and work/life balance, and a reward and recognition scheme and employee assistance program.

We are committed to providing a safe and inclusive work environment, and we encourage applications from diverse candidates.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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