Customer Services Consultant I Bupa Ballina

2 months ago

Ballina, Australia Bupa Full time

**About the Home**

Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible fora range of administrative tasks to help support the operation of the care home.

**Duties**

Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn’tbe responsible for all of them
- ** Resident Placement** - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- ** Employee Service -**Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- ** Concierge / Reception / Admin**:

- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’talways provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply

  • Hospitality Service Assistant I Bupa Ballina

    2 months ago

    Ballina, Australia Bupa Full time

    **About the Home** Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our...

  • Lifestyle and Community Coordinator I Bupa Ballina

    2 months ago

    Ballina, Australia Bupa Full time

    **About the Home** Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our...

  • Quality and Education Manager I Ballina

    4 weeks ago

    Ballina, Australia Bupa Full time

    **Join Bupa Aged Care and be at the heart of it in Ballina** As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re...

  • Roving Care Manager I Ballina

    4 weeks ago

    Ballina, Australia Bupa Full time

    **Ready for a new nursing adventure?** Join Bupa Aged Care and be at the heart of it in Ballina As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families,...

  • Customer Service Associate

    2 days ago

    East Ballina, New South Wales, Australia Bupa Full time

    About the OpportunityWe are seeking a dedicated and compassionate Customer Service Associate to join our team at Bupa Ballina, a beautiful care home located in the scenic seaside town of Ballina on the North Coast of NSW.As a key member of our hospitality team, you will play a vital role in delivering exceptional support to our residents, ensuring their...

  • Quality and Education Manager I Ballina

    4 weeks ago

    East Ballina, New South Wales, Australia Bupa Full time

    Lead Quality and Education in Aged CareBupa Aged Care is seeking a dedicated Quality and Education Manager to join our team in Ballina. As a key member of our leadership team, you will be responsible for ensuring the delivery of high-quality care and services to our residents.Key Responsibilities:Provide quality-focused leadership and coaching to team...

  • Wellbeing Carer

    4 months ago

    East Ballina, Australia Bupa Full time

    Wellbeing Carer: Where your passion for enriching lives meets endless possibilitiesDo you thrive on creating joy and connection? Are you a natural at bringing people together and helping them discover their passions?If so, then we want YOU to join our vibrant team as a Wellbeing Carer at Bupa BallinaHere's what you'll do:Be the fun facilitator: You'll help...

  • Customer Service Coordinator

    15 hours ago

    East Ballina, New South Wales, Australia Bupa Full time

    About Bupa BallinaBupa Ballina is a premium care home located in the picturesque town of Ballina on the North Coast of NSW. Nestled near the airport and beaches, this care home boasts a stunning tropical landscape.Role OverviewWe are seeking a highly skilled Customer Service Coordinator to join our hospitality team at Bupa Ballina. As a key member of our...

  • Lifestyle and Community Coordinator I Ballina

    3 weeks ago

    East Ballina, New South Wales, Australia Bupa Full time

    About UsBupa Ballina is a beautiful care home located in the scenic seaside town of Ballina on the North Coast of NSW. Our care home provides an awesome tropical landscape and consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.Bupa BenefitsEnhanced Career...

  • Customer Service Coordinator

    1 week ago

    East Ballina, New South Wales, Australia Bupa Full time

    About Bupa BallinaBupa Ballina is a care home located in the scenic seaside town of Ballina on the North Coast of NSW, offering an awesome tropical landscape with 123 beds across various care units. Our primary focus is on the health, lifestyle, and well-being of our residents.Job DescriptionWe are seeking a Customer Service Coordinator to deliver effective...

  • Bupa Lifestyle Coordinator Role

    3 weeks ago

    East Ballina, New South Wales, Australia Bupa Full time

    About the RoleWe are seeking a highly skilled and dedicated Lifestyle and Community Coordinator I to join our team at Bupa Ballina. As a key member of our care home team, you will play a vital role in enhancing the quality of life for our residents by providing a safe, supportive, and inclusive environment.Key ResponsibilitiesDevelop and implement...

  • Late Night

    2 months ago

    Ballina, Australia McDonald's Ballina Full time

    _**CALLING ALL LATE NIGHT AND OVERNIGHT CREW! **_ Macca's at Ballina BP Travel Centre and Ballina Central are searching for a bunch of new team members to build up our late night and overnight teams as the weather starts to warm up! There are several shifts available in customer service, kitchen or cleaning. Typical shift times and lengths are as...

  • Caregiver - Ballina (Forecast)

    4 weeks ago

    East Ballina, New South Wales, Australia Bupa Full time

    About the RoleWe are seeking a dedicated and compassionate Caregiver to join our team at Bupa Aged Care in Ballina. As a Caregiver, you will play a vital role in providing high-quality care and support to our residents, enabling them to live longer, healthier, and happier lives.About the TeamOur team at Bupa Aged Care is passionate about delivering...

  • Compassionate Care Manager for Ballina

    2 weeks ago

    East Ballina, New South Wales, Australia Bupa Full time

    We are seeking an experienced and compassionate Care Manager to join our team at Bupa Aged Care in Ballina, New South Wales.This is a fantastic opportunity to make a real difference in the lives of our residents and their families. As a Roving Care Manager, you will be responsible for overseeing the daily clinical operations of our care home and leading a...

  • Customer Experience Coordinator

    7 days ago

    East Ballina, New South Wales, Australia Bupa Full time

    About Bupa BallinaBupa Ballina is a premier care home located in the scenic seaside town of Ballina on the North Coast of NSW. Our tropical landscape and beautiful surroundings make it an ideal place to live and work.Job SummaryWe are seeking a Hospitality Service Assistant to join our team, providing exceptional support to our residents by delivering...

  • Customer Service Support Specialist

    1 week ago

    East Ballina, New South Wales, Australia Bupa Full time

    About the Home:Bupa Ballina is a scenic care home situated in the picturesque seaside town of Ballina on Australia's North Coast. This beautiful location offers stunning tropical landscapes and features 123 beds across various care units.Our primary goal is to provide exceptional health, lifestyle, and well-being services to our residents.About the Role:This...

  • Caregiver Opportunity in Ballina NSW

    7 days ago

    Ballina, Australia Dental Corporation Full time

    Experience a new career path as a Carer in our Ballina care home, located in the picturesque town of Ballina, New South Wales.Bupa Aged Care is Australia's largest regional aged care and dementia provider, dedicated to delivering high-quality care to our residents. We strive for excellence in everything we do, from supporting our staff to providing...

  • Dental Support Assistant

    4 days ago

    Ballina, Australia Dental Corporation Full time

    About Bupa BallinaBupa Ballina, a care home located in the scenic seaside town of Ballina on the North Coast of NSW, offers an exciting opportunity for a Hospitality Services Assistant to join our team.The estimated salary for this role is $70,000-$80,000 per annum, depending on experience and qualifications.Job DescriptionWe are seeking a highly skilled and...

  • Retail Sales Consultant

    4 weeks ago

    East Ballina, New South Wales, Australia Telstra Full time

    Job Title: Retail Sales Consultant - BallinaJob Summary: As a Retail Sales Consultant, you will be responsible for providing exceptional customer service and sales experience to our customers. You will achieve this by identifying the products and services they need to transform their telecommunications experience.About the Role: We are seeking a highly...

  • Nurse Opportunities in Ballina, NSW

    7 days ago

    Ballina, Australia Dental Corporation Full time

    Job OverviewAward-winning Bupa Aged Care offers exciting opportunities for Registered Nurses to join our team in Ballina, New South Wales. Our modern facilities provide a supportive and dynamic environment for you to grow your career and deliver world-class care.