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Ground Services Manager

2 months ago


ballina, Australia Oceania Ground Force - Ground Handling Full time
About the Role

We are seeking a highly skilled and experienced Ground Services Manager to lead our team at Townsville Airport. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional ground handling services to our airline customers.

Key Responsibilities
  • Leadership and Management
    • Lead a team of 15 employees, providing guidance, support, and development opportunities to ensure high performance and engagement.
    • Develop and implement strategies to improve team productivity, efficiency, and safety.
  • Operational Management
    • Oversee the day-to-day operations of the ground handling team, ensuring compliance with safety and regulatory requirements.
    • Manage resources, including staff, equipment, and facilities, to optimize performance and minimize costs.
  • Customer Service
    • Develop and maintain strong relationships with airline customers, ensuring their needs are met and exceeded.
    • Provide exceptional customer service, responding to customer feedback and concerns in a timely and professional manner.
  • Compliance and Safety
    • Ensure compliance with all relevant safety and regulatory requirements, including airport regulations and airline standards.
    • Develop and implement safety procedures and protocols to minimize risk and ensure a safe working environment.
Requirements
  • Experience
    • Minimum 3 years' experience in ground handling services at an Australian airport.
    • Minimum 5 years' experience in people management, with a strong ability to confidently and effectively manage people.
  • Skills and Qualifications
    • Deep understanding of airport regulations and compliance.
    • Thorough grasp of airline customer expectations regarding safety and compliance.
    • Ability to meet deadlines, maintain high standards, and pay meticulous attention to detail.
    • Proficiency in Australian employee relations legislation.
    • Exceptional leadership qualities, empowering individuals and building effective teams.
    • Resilience in overcoming operational and workforce challenges.
    • Strong communication skills, including articulation, decision-making, and influence.
    • Impeccable grooming and professional deportment.
    • Trustworthiness in handling sensitive information, displaying a strong sense of confidentiality and ethical behavior.
What We Offer

Oceania Ground Force - Ground Handling offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.