Front Desk Ambassador

2 days ago


Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

Award-winning Hilton Hotels is seeking a Front Desk Ambassador to join our team. This exciting role offers an estimated salary of $45,000 - $65,000 per year, depending on experience and qualifications.

Job Description

This dynamic position provides exceptional guest experiences from check-in through check-out, ensuring seamless and efficient reception services. As a Front Desk Ambassador, you will:

  • Achieve positive outcomes from guest queries in a timely manner.
  • Ensure an exceptional reception experience for guests, including check-in/check-out and audit procedures.
  • Maintain strong communication with the Guest Service Manager regarding relevant feedback and information.
  • Demonstrate outstanding customer service skills at all times.
  • Participate in training courses and assist with night team development efforts.
  • Develop in-depth knowledge of hotel room categories, rates, packages, promotions, and other product information.
  • Maximize room occupancy by utilizing up-selling techniques to promote hotel services and facilities.
  • Process foreign currencies, credit cards, and cash according to the hotel's credit policy.
Key Skills and Qualifications

To succeed in this role, you should possess:

  • Previous experience in a customer-focused industry.
  • A positive attitude and excellent communication skills.
  • A commitment to delivering high-quality customer service.
  • Excellent grooming standards.
  • Calm, efficient, and organized with great attention to detail.
  • The ability to multitask while maintaining a positive attitude when interacting with guests.
  • A professional demeanor with a focus on hospitality and guest service.
  • The capacity to work independently and as part of a team.
  • A competent level of IT proficiency.
Benefits

Hilton Hotels offers a comprehensive benefits package, including opportunities for career growth and development, competitive compensation, and recognition programs that reward exceptional performance.


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