Front Desk Ambassador
2 days ago
Award-winning Hilton Hotels is seeking a Front Desk Ambassador to join our team. This exciting role offers an estimated salary of $45,000 - $65,000 per year, depending on experience and qualifications.
Job DescriptionThis dynamic position provides exceptional guest experiences from check-in through check-out, ensuring seamless and efficient reception services. As a Front Desk Ambassador, you will:
- Achieve positive outcomes from guest queries in a timely manner.
- Ensure an exceptional reception experience for guests, including check-in/check-out and audit procedures.
- Maintain strong communication with the Guest Service Manager regarding relevant feedback and information.
- Demonstrate outstanding customer service skills at all times.
- Participate in training courses and assist with night team development efforts.
- Develop in-depth knowledge of hotel room categories, rates, packages, promotions, and other product information.
- Maximize room occupancy by utilizing up-selling techniques to promote hotel services and facilities.
- Process foreign currencies, credit cards, and cash according to the hotel's credit policy.
To succeed in this role, you should possess:
- Previous experience in a customer-focused industry.
- A positive attitude and excellent communication skills.
- A commitment to delivering high-quality customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- The ability to multitask while maintaining a positive attitude when interacting with guests.
- A professional demeanor with a focus on hospitality and guest service.
- The capacity to work independently and as part of a team.
- A competent level of IT proficiency.
Hilton Hotels offers a comprehensive benefits package, including opportunities for career growth and development, competitive compensation, and recognition programs that reward exceptional performance.
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Front Desk Ambassador
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