Territorian Customer Experience Ambassador
24 hours ago
About Us
">At ALLIANZ AUSTRALIA SERVICES PTY LTD, our core values revolve around providing exceptional customer service and fostering a culture of inclusivity. We are committed to empowering Territorians and contributing to the growth of the local community.
Our Strengths
">- We understand the unique challenges faced in the Territory, from floods to cyclones, and we provide comprehensive insurance solutions tailored to meet the diverse needs of personal and business clients.
- Proudly employing Territorians, our local claims team and contact centre are dedicated to delivering timely support to our customers when they need it most.
About the Role
">As a Customer Service Specialist, you will play a pivotal role in delivering outstanding customer experiences while troubleshooting and resolving issues efficiently via multiple channels.
Your Key Responsibilities
">- Provide excellent customer service by addressing inquiries, troubleshooting, and resolving issues within set Service Level Agreements (SLAs) and company standards.
- Strong communication skills and the ability to work under pressure.
- A proactive approach to problem-solving and a customer-centric attitude.
- Adaptability and comfort with change in a fast-paced environment.
- Proficiency in navigating multiple systems with ease.
Benefits and Perks
">Join our inclusive and supportive team where you can grow professionally and personally, with access to:
What We Offer
">- An inclusive culture that celebrates diversity and promotes work-life balance.
- A range of flexible work arrangements and workplace adjustments.
- Career development opportunities through mentoring, training, and global mobility.
- Financial and well-being benefits, including discounts on Allianz products and services.
About Our Culture
">We strive to create an equitable and inclusive workplace where everyone can thrive. If you require any support or accommodations during the recruitment process, please reach out to us for assistance.
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