Digital Experience Transformation Manager

4 weeks ago


Sydney, New South Wales, Australia Intuit Full time
Senior Program Manager Role Overview

This position offers a unique opportunity to join Intuit, a leading financial platform company, and contribute to the growth of its Customer Success team. As a Senior Program Manager, you will be responsible for implementing strategic programs that drive exceptional digital and expert-led customer experiences.

The ideal candidate will possess 5+ years of experience in program and change management, with a proven track record of managing complex projects in SaaS, design, customer experience, service, and support. They will be able to influence at the director level within a matrixed environment and build strong partnerships across teams to deliver outstanding results.

Key Responsibilities:

  • Manage and implement strategic programs to drive world-class digital and expert-led customer experiences.
  • Partner with stakeholders from across the business to positively influence change and optimize customer touchpoints through carefully crafted human and digital experiences.
  • Conduct activities such as managing a portfolio of strategic projects, measuring and reporting outcomes, benefit realization, and enabling scale through the design of globally aligned processes and frameworks.

Qualifications:

  • 5+ years of experience in a program and change management role.
  • Demonstrated ability to influence at the director level within a matrixed environment.
  • Ability to use data and insights to support and drive decision-making.
  • Proven experience in implementing product-based change, managing process and organizational change.
  • Proficiency in using project management tools and software such as monday.com, leanIX, Smartsheets, Confluence, and Jira.
  • Certification in project and change management, such as APM PMQ or PMI PMP.

Salary Estimate: $140,000 - $170,000 per annum, depending on location and experience.



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