Digital Experience Transformation Manager
4 weeks ago
This position offers a unique opportunity to join Intuit, a leading financial platform company, and contribute to the growth of its Customer Success team. As a Senior Program Manager, you will be responsible for implementing strategic programs that drive exceptional digital and expert-led customer experiences.
The ideal candidate will possess 5+ years of experience in program and change management, with a proven track record of managing complex projects in SaaS, design, customer experience, service, and support. They will be able to influence at the director level within a matrixed environment and build strong partnerships across teams to deliver outstanding results.
Key Responsibilities:
- Manage and implement strategic programs to drive world-class digital and expert-led customer experiences.
- Partner with stakeholders from across the business to positively influence change and optimize customer touchpoints through carefully crafted human and digital experiences.
- Conduct activities such as managing a portfolio of strategic projects, measuring and reporting outcomes, benefit realization, and enabling scale through the design of globally aligned processes and frameworks.
Qualifications:
- 5+ years of experience in a program and change management role.
- Demonstrated ability to influence at the director level within a matrixed environment.
- Ability to use data and insights to support and drive decision-making.
- Proven experience in implementing product-based change, managing process and organizational change.
- Proficiency in using project management tools and software such as monday.com, leanIX, Smartsheets, Confluence, and Jira.
- Certification in project and change management, such as APM PMQ or PMI PMP.
Salary Estimate: $140,000 - $170,000 per annum, depending on location and experience.
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