Senior Leader, Customer Retention

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $200,000

Deputy is a global SaaS remote-first workforce management company with hubs in multiple locations and team members working remotely across the world.

The Role

This position drives customer satisfaction, retention, and growth for high-value clients in APAC. The leader establishes and executes strategies for SMB, Mid-Market, and Enterprise customer retention and growth.

  • Build high-performing teams to deliver exceptional results.
  • Develop revenue growth and retention strategies.
  • Scale customer success functions to meet evolving needs.

Cross-functional collaboration with Product, Sales, Marketing, and Operations teams is essential to deliver seamless customer experiences.

We are improving the world of work for hourly workers, who are vital to our society. These employees include baristas, nurses, cleaners, delivery drivers, florists, and factory workers.

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