Client Relationship Manager

19 hours ago

Sydney, New South Wales, Australia beBeeRelationship Full time $160,000 - $180,000
Client Relationship Manager

We are seeking a proactive and commercially savvy Client Relationship Manager to join our Customer Success team.

You will play a pivotal role in managing client relationships, coordinating service delivery, and ensuring our agreements deliver value. As the key contact post-implementation, you will become a trusted advisor, driving continuous improvement and lasting client relationships.

Key Responsibilities:

  • Lead daily client relationships for assigned clients, ensuring smooth operations and satisfaction
  • Manage work orders, project coordination, and service level agreements
  • Facilitate regular client meetings and maintain effective communication strategies
  • Oversee incident management, SLA compliance, and reporting activities
  • Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
  • Identify opportunities for upsells, renewals, and service enhancements

Requirements:

  • Demonstrated experience in managing professional services delivery across multiple clients
  • Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement
  • Tertiary qualification in Business, Technology, or a related field
  • Certifications in ITIL, PMP, or Agile (preferred)
  • Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)

About Us:

We empower organisations to go beyond delivering connected solutions across business applications, AI, cloud, and security. Our people are at the heart of everything we do. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life: individual performance and development plans, professional self-care, diversity and inclusion, social connection and recognition, environment and community.

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