Claims Administration Specialist

1 week ago


Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

OPPORTUNITY OVERVIEW

This position is designed to deliver essential administrative assistance to our Case Managers, enabling EML to effectively manage and ensure compliance in worker's compensation claims.

The role is situated in a fast-paced, high-volume environment that emphasizes proactive claims management and administration. This is a Full-Time Permanent position.

KEY RESPONSIBILITIES

  • Delivering administrative support for claims to our Case Managers
  • Engaging with policyholders regarding wage calculations, ensuring accurate entitlement assessments, and processing payments
  • Handling phone inquiries, providing customer service, and taking messages
  • Composing correspondence and performing data entry tasks
  • Coordinating medical and travel arrangements
  • Following up on invoices and finalizing claims
  • Managing filing systems, dispatching files, and executing various administrative duties

REQUIRED SKILLS AND EXPERIENCE

  • Previous experience in administrative roles within the insurance or legal sectors is highly preferred
  • Proven background in office support and administration
  • Proficient in MS Word and Excel
  • High typing accuracy and attention to detail
  • Ability to follow instructions and eagerness to learn
  • Strong communication and interpersonal abilities
  • Capacity to thrive in a collaborative team setting
  • Excellent time management and organizational skills

BENEFITS OF WORKING WITH EML

EML promotes a culture of equality. As an equal opportunity employer, we are dedicated to fostering a workplace that values diversity and inclusion. We strive to create an environment where every individual feels respected and valued.

EML offers career growth opportunities and a range of employee benefits. We are committed to investing in our employees' professional development and providing comprehensive benefits to support their well-being.

We prioritize our workforce and are dedicated to enhancing the experience of our employees through continuous support and development initiatives.


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