Claims Management Specialist
5 hours ago
We are seeking a skilled Claims Management Specialist to join our team at Crawford & Company. As a Claims Management Specialist, you will play a critical role in assisting vulnerable customers with their insurance claims, providing exceptional customer service, and ensuring that claims are resolved efficiently and effectively.
Key Responsibilities:- Maintain a high-volume caseload of property claim contacts, ensuring timely and effective resolution of complaints.
- Collaborate with claim adjusters to examine claims forms, policies, and endorsements, providing recommendations to ensure the progress of claims.
- Provide support and advice to policyholders regarding their claims, ensuring that they are informed and empowered throughout the process.
- Act as a team escalation point, proactively managing complex or contentious cases to resolve disputes effectively and implement corrective measures as needed.
- Utilize data to identify vulnerabilities and progress these accordingly, ensuring that all customers receive fair and equitable treatment.
- At least 3 years' experience in insurance claims management review or assessment, with a focus on vulnerable parties.
- Demonstrated ability to understand and interpret insurance policies, as well as strong technical claims experience.
- Experience in dispute resolution and complex complaint management, with a focus on vulnerable parties.
- Ability to investigate and identify issues and information needed to form a view.
- Strong verbal and written communication skills to understand information and communicate issues and approaches clearly and concisely.
- Excellent organizational skills to work across multiple complaints and activities simultaneously, ensuring matters are progressing.
- Resilience and empathy, with the ability to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner.
Crawford & Company is the world's largest publicly listed claims management company, operating in over 70 countries. We have been in operation for over 80 years, committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
We offer a range of services across the entire claim lifecycle, from 'first notification of loss' through to litigation, including loss adjusting, third-party administration, forensic accounting, cyber response, managed repair services, quantity surveying, and legal services.
We are committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience, and perspective and aim to create a workplace where our people feel valued, respected, and empowered.
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